Return policy
Thank you for choosing Molly Mood. We hope you love every purchase. If for any reason you are not completely satisfied with your order, we're here to help. Please read our Return & Refund Policy carefully before requesting a return.
Return Eligibility
You may request a return within 30 days from the date your order is delivered.
To qualify for a return, the following conditions must be met:
- The item must be unused, unworn, and unwashed.
- The item must be returned in its original condition.
- Original tags should still be attached.
- The item must be free of stains, perfume, makeup, deodorant marks, pet hair, or any signs of wear.
- Original packaging should be included whenever possible.
Items that fail to meet these conditions may not be accepted for return.
Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return:
- Final Sale items
- Gift Cards
- Swimwear with the hygiene liner removed
- Bodysuits
- Underwear and Lingerie
- Earrings and pierced jewelry
- Personalized or custom-made products
- Beauty accessories
- Products damaged through misuse or improper care
How to Request a Return
Before returning any item, please contact our Customer Support Team.
Customer Support EmailÂ
Please include the following information:
- Order Number
- Full Name
- Email Address used for the order
- Item(s) you wish to return
- Reason for the return
- Photos of the item if it is damaged, defective, or incorrect
Once your request has been reviewed, we'll provide you with return instructions and the correct return address.
Please do not send any merchandise back without prior authorization.
Return Shipping Costs
Unless the return is due to our error, customers are responsible for the cost of return shipping.
Wear Molly will cover return shipping only if:
- You received the wrong item.
- Your item arrived damaged.
- The product has a confirmed manufacturing defect.
Original shipping charges are non-refundable.
For your protection, we recommend using a tracked shipping service when returning your package, as we cannot guarantee receipt of items lost during transit.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please notify us within 7 days after delivery.
Please include:
- Your Order Number
- Photos of the item
- Photos of the shipping package
- Photos of the shipping label
Our support team will review your case promptly and provide the most appropriate solution.
Refund Process
Once your returned package has been received and inspected, we will notify you by email regarding the status of your refund.
If approved, the refund will be issued to your original payment method within 5â10 business days.
Depending on your financial institution, additional processing time may be required before the refund appears in your account.
Order Cancellation
Orders may be canceled within 12 hours after they are placed.
Once an order has entered processing or has already been shipped, cancellation requests can no longer be accepted.
Additional Return Information
Please note the following:
- Returns submitted without prior approval may be refused.
- Returned items that have been worn, washed, altered, or damaged after delivery are not eligible for refunds.
- Customers are responsible for securely packaging returned merchandise.
- Molly Mood reserves the right to decline returns that do not comply with this policy.
- Refunds are issued only after returned merchandise has been inspected and approved.
Return Address
The business address listed on our website is for correspondence purposes only and is not our return warehouse.
Please contact Customer Support to obtain the correct return address before sending your package.
Contact Us
Molly Mood
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Business Address
22449 Hickory Ln
Mineola, TX 75773
United States
Business Correspondence Only â Not a Return Address
If you have any questions regarding our Return & Refund Policy, please contact us at. Our Customer Support Team will respond within 24â48 business hours.