Shipping policy
Welcome to Molly Mood.
We appreciate your trust in shopping with us. Our goal is to provide a dependable and hassle-free shipping experience for every customer. Please take a moment to review our Shipping Policy before placing your order.
Order Processing
Once your order has been successfully placed and payment has been verified, our fulfillment team will begin preparing your package.
Processing Time
- 1–3 Business Days
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- Orders placed after business hours, on weekends, or during holidays will be processed on the next available business day.
- During peak shopping seasons, promotional events, or holidays, processing may require additional business days.
Every order is carefully inspected before shipment to ensure product quality and accuracy.
Shipping Options & Rates
| Shipping Method | Order Amount | Shipping Fee |
|---|---|---|
| Standard Shipping | $0.00 – $49.99 | $10.00 |
| Free Standard Shipping | $50.00 and Above | FREE |
| Expedited Shipping | $0.00 – $99.99 | $18.00 |
| Free Expedited Shipping | $100.00 and Above | FREE |
Shipping charges are automatically calculated during checkout before payment is completed.
Order Tracking
As soon as your package leaves our warehouse, you will receive a Shipping Confirmation Email containing your tracking number.
Tracking information generally becomes available within 24–48 hours after the shipping carrier scans your package.
You can track your shipment anytime using:
If you experience any issues locating your shipment, please contact our Customer Support Team for assistance.
Shipping Information
To help ensure successful delivery, please review the following:
- Please verify that your shipping address is complete and accurate before submitting your order.
- Shipping addresses cannot be changed once an order has entered the fulfillment process.
- Orders containing multiple items may be shipped separately depending on inventory availability.
- We currently do not ship to APO, FPO, or DPO military addresses.
- Shipping carriers are selected based on destination, package size, and available logistics services.
Shipping Delays
Although we strive to process and dispatch every order as quickly as possible, delays may occasionally occur due to circumstances beyond our control, including but not limited to:
- Severe weather conditions
- Customs inspections
- Carrier transportation delays
- Public holidays
- High shipping volumes
- Incorrect or incomplete shipping information
- Unexpected logistics disruptions
We sincerely appreciate your patience and understanding should these situations arise.
Lost, Missing or Damaged Packages
If your order arrives damaged, appears to be missing, or is significantly delayed, please contact us immediately.
To help us investigate your case, please provide:
- Your Order Number
- Photos of the shipping package
- Photos of the shipping label
- Photos of the damaged item (if applicable)
Our Customer Support Team will work closely with the shipping carrier to resolve the issue as quickly as possible.
Customs & Import Duties
International orders may be subject to customs duties, import taxes, VAT, or other local government charges.
These fees are determined by your country's customs authority and are the responsibility of the customer.
Shipping Restrictions
While we ship to many destinations worldwide, shipping availability may vary depending on local regulations or carrier service limitations.
If we are unable to deliver to your location after your order has been placed, our Customer Support Team will contact you to discuss available options.
Business Address
The address below is provided for business correspondence only and is not our return warehouse.
Please do not send returns to this address. Contact our Customer Support Team first to receive the correct return instructions.
Contact Us
Molly Mood
Customer Support Email
📧 service@mollymood.com
Business Address
22449 Hickory Ln
Mineola, TX 75773
United States
Business Correspondence Only – Not a Return Address
If you have any questions regarding shipping, tracking, or delivery, please contact us at service@mollymood.com. Our support team typically responds within 24–48 business hours and is always happy to assist you.
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